Frequently Asked Questions

We offer our services Monday through Sunday between 8:00 am and 6:00 pm. Days may vary depending on what area you are in.

We will return your clothes in 24 -48 hours.

There is a $42 minimum order. * 

* The minimum order can vary depending on the area.

If you sign up for recurring service (weekly/bi-weekly) the cost is $1.95/lb. If you only use our service from time to time it is $2.20/lb.

If you click on service areas, you will see additional areas we are servicing. As of now we service areas in Morris County (Morristown, Madison, Chatham, Florham Park, Parsippany, Denville, Randolph, Dover, Rockaway, Mountain Lakes, East Hanover, Cedar Knolls, Whippany, Morris Plains, Mt. Tabor, Wharton) and some areas in Essex County (Caldwell, Livingston, Fairfield). Check your zip code and see if we service your area. You can always give us a call if you live outside of our service areas. 

No Way! Our attendants are trained to separate every order so that your items are washed and dried separately from others.

No, you can leave your laundry in a secure location (front porch, back porch, behind a fence, in an unlocked garage) just make sure to note it when you place your order so our driver knows where to find it.

It is simple. Just click on the "Schedule a Pickup" Button in the upper right hand corner and create an account. It only takes a few minutes to input your information and you can place an order for weekly, bi-weekly or one-off services. 

Absolutely. When you place your order online there is a section called Preferences where you can specify things you want done every time that we do your laundry. There is also a section called Special Laundry Instructions where you can ask for something for this particular order. For instance if you want us to spot treat a stain on one of your items. 

No. You never have to sign a contract and you can stop service at any time. We know that you will stick with us based on our excellent service. 

Like other online services, we ask for your credit or debit card when you place your order. Your card will not be billed until your laundry is completed and weighed.

Please put your laundry in a laundry bag or in a trash bag and make sure it is closed properly so nothing falls out. We sell laundry bags if you are interested. Just include it in your request and it will be added to your order. The laundry bag will be packaged together with your clean items. 

Yes. You can suspend your pickup until you return from your vacation.

Because of the heavy volume that we process, our launderers are unable to check every pocket. Clean Way Laundry is not responsible for items that are lost in the wash or damaged due to items left in the pocket. (pens, markers, crayons, lipstick, etc.) 

We try our best to remove stains from clothing, however we cannot guarantee that stains will totally disappear. Place stained items in a separate bag and make a note or comment on your order about the item. An additional fee applies for stain removal per item. 

Oxi Clean is used on all whites unless you prefer not to use it. An additional fee applies.

Your credit card is charged once your order is complete and ready to be delivered. If the credit card is declined, your order does not get moved to the delivery phase. You will get a notification from us to update your payment information. You can access your account online or call us to update your payment information. Once your payment has been received, your order will be delivered.

Depending on your preferences, we use Kirkland Ultra Clean, Fresh Scent Gain and Unscented Free and Clear. Upgrade to Tide Ultra for an extra fee. Downy Softener is used on all laundry unless you prefer not to use softener.

We charge large items on a per item basis. Check the pricing menu to see individual item prices.